Shipping & Returns

ORDER DISPATCH POLICY
Shipping: Orders for frames are dispatched the same day from Monday to Friday, provided the order is placed before 10 AM EST.
Delivery: Upon dispatch, you will receive an email with tracking details to monitor the delivery progress.
Tracking Information: Upon dispatch, you will receive an email with tracking details to monitor the delivery progress.

SHIPPING DURATION
Frames Only: Shipments, dispatched from Miami, Florida, typically take 2-5 working days for delivery. All items are shipped from Miami Florida.

SHIPPING FOR FRAMES WITH LENSES
Standard Lens Processing: Orders including standard lenses are usually processed and shipped within 2-5 days from our lab.
Specialty Lenses: Orders for specialized lenses, like specialty lenses and transition colors, may take an additional 5-10 business days for processing and delivery to ensure quality standards.

RETURN POLICY
Duration: Returns are accepted within 30 days from the date of purchase. Returns are not possible after this period.
Condition for Return: Items must be unused, in their original state, and with the original packaging for eligibility.
Items Not Eligible for Return: Please note that frames with lenses are final sale and cannot be returned.

REFUND PROCESS
Starting a Return: Send an email to orders@kidsglassesonline.com requesting a shipping label and provide an explanation for the return.

OVERALL REFUND TIMELINE
Receiving and Verification: 2 days from the day we receive the package.
Our Processing Time: An additional 1 business day post-verification.
Bank Processing: 5-10 business days for the bank to process the refund after we initiate it.
Notification: You will be notified via email once your return is processed and the refund is issued.

    Free Delivery on All Orders

    We're committed to bringing clarity and style right to your doorstep – with no extra shipping costs. Enjoy the convenience of free, hassle-free delivery on every order.

    Exceptional Customer Service

    Our dedicated customer service team is your partner in the journey to perfect vision. We're here to ensure a seamless and satisfying shopping experience, every step of the way.

    Precision Fit Glasses

    We understand little noses and lively games. Our glasses are designed for comfort and stability, staying put through all the recess escapades.

    Trusted Payment Methods

    Shop with confidence. Our secure payment options offer peace of mind, ensuring a safe and hassle-free transaction every time you shop with us.

    30-Day Return Policy

    Not quite right? Our 30-day return policy lets you shop with confidence. If the glasses don't match your expectations, simply return them within 30 days for an easy exchange or refund.